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AI Never Clocks Out: How Smart Leaders Are Funding the 24/7 Customer Revolution
When DIRECTV sought to elevate its customer experience to the next level, it shifted its approach to AI adoption. Its leadership implemented a targeted AI solution for predictive routing, which delivered measurable resul Read more…
Demystifying AI: What Every Business Leader Needs to Know
Artificial intelligence (AI) is redefining life as we know it. From virtual agents that can predict consumer needs and preferences to offering hyper-personalized recommendations that adapt in real-time, everyone is tal Read more…
Three Ways the Human and AI Relationship Will Evolve
From the industrial revolution to the first computer, tech innovation has consistently revolutionized and enhanced the way we live and work. Most recently, AI burst onto the scene creating a cascade of hype, promise, and Read more…
This Just In
Dec 4, 2023 |
SAN FRANCISCO, Dec. 4, 2023 — Genesys, a global cloud leader in AI-powered experience orchestration, was named a Leader in the IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment. Read more…
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